Ushur is a service engagement platform harnessing the power of enterprise data to automate both backend processes and external conversations with customers. By leveraging Ushur’s Robotic Process Automation and Language Intelligence Service Architecture (LISA), insurance companies are accelerating capital and time intensive processes like claims, customer support, billing, and enrollment to digitally transform service workflows.

The customers create intuitive and complete engagements via instant messaging to reduce call center and customer service costs by up to 80 percent, increase marketing conversion rates above 85 percent, and increase customer satisfaction with over half of the requests handled during the first engagement.

Ushur was founded on 2014 and is headquartered in Santa Clara, California.